At Plentayo, we want you to fall in love with your coffee experience. But if something doesn’t feel quite right, we’re here to make it right.

✅ 30-Day Return Guarantee

You may return any eligible coffee machine within 30 days of delivery for a full refund or exchange, provided the following conditions are met:

• The item is unused, in original condition, and not damaged

• All original packaging, accessories, and manuals must be included

• You must contact us first to obtain a Return Authorization before shipping the product back

⚠️ Please Note: Custom orders or products marked as final sale are not eligible for return.

🔄 How to Request a Return

To begin a return, simply:

1. Email us at contact@plentayo.com with your order number and reason for return

2. Our support team will reply with return instructions and a Return Authorization

3. Carefully repackage the product and send it back to the return address provided

Return Address:
Plentayo Returns Department
4426 E Los Angeles Ave, California 93063, USA

🚚 Return Shipping

• If the return is due to an error on our part (e.g., wrong item, damaged machine), we will cover return shipping.

• If you’re returning due to personal reasons (e.g., changed your mind), you will be responsible for the return shipping cost.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for returns lost or damaged in transit.

💸 Refunds

Once we receive and inspect your returned item:

• We’ll notify you via email whether your return was approved or rejected

• If approved, your refund will be processed to your original payment method within 5–10 business days

• Any original shipping charges are non-refundable, unless the return was due to our mistake

🔧 Damaged or Defective Coffee Machines

If your coffee machine arrives damaged or has a manufacturing defect:

• Contact us within 5 days of delivery at contact@plentayo.com

• Include your order number and clear photos showing the issue

• We will arrange a replacement part, a full replacement, or a refund—whichever best resolves the issue quickly and fairly

🔄 Exchanges

Need a different model or machine variant? No problem!

• Reach out to us with your exchange request

• The same 30-day return policy and product condition requirements apply

❓ Questions?

We’re always here to help! If you have any concerns or need assistance with your return:

📧 Email: contact@plentayo.com
🏢 Address: 4426 E Los Angeles Ave, California 93063, USA
🌐 Website: https://plentayo.com